Orders & Shipping Policy

This policy is effective as of July 30th, 2024

At Goat Solution Skin Care, we are dedicated to ensuring that your orders are processed and shipped with the utmost care and efficiency. Please read our shipping policy carefully to understand the details of our shipping process and what to expect when you place an order with us.

Order & Shipping Delays

While we strive to ship all orders as quickly as possible, there are certain factors that may cause delays. These include, but are not limited to:

  • Production Delays: In some cases, production schedules may affect the timing of your order shipment. We work hard to manage production efficiently, but unforeseen circumstances may arise.
  • Soap Curing: Our handcrafted soaps require a curing period to ensure they meet our high-quality standards. This curing time is essential for the best customer experience but may lead to delays in shipping.
  • Back-Orders: Occasionally, high demand for certain products may result in back-orders. We aim to restock as promptly as possible, but this can impact shipping times.
  • Shipping Delays: Once your order is dispatched, it is in the hands of the shipping carrier. External factors such as weather conditions, transit issues, or carrier delays can affect delivery times.

* No Refunds Due to Delays *

Please note that all sales are final once an order is placed.
We do not offer refunds due to any delays, including those mentioned above.

This policy ensures that we can maintain the highest standards of quality and service for our customers. We appreciate your understanding and patience during any unforeseen delays.

Order Processing Time

Our team processes orders within 3-14 business days. Once processed, you will receive a confirmation email with tracking information. Please allow additional time for the delivery of your order based on the factors mentioned above.

Shipping Methods and Costs

We offer various shipping options to cater to your needs. Shipping costs are calculated at checkout based on the shipping method and destination. For international orders, please be aware that additional customs fees or taxes may apply.

 

If you have any questions or concerns regarding your order or our shipping policy, please feel free to contact our customer support team using our contact page. We are here to assist you and provide the best possible service.

Thank you for choosing Goat Solution Skin Care. Your satisfaction is our priority, and we appreciate your understanding of our shipping & order policies.