Contact Us!
We’d love to hear from you! Whether you need help with an order, have a question about one of our products, or would like help choosing the right skincare for your needs, please complete the contact form!
For damaged or incorrect orders, please include clear photographs of the product and its packaging.
Response Time
Please allow 1–3 business days for a response. Messages are answered in the order they are received. Sending multiple messages about the same request may delay our response.
Order and Shipping Questions
Once your order ships, you will receive an email containing your tracking information. Please allow time for the carrier’s tracking system to update.
Because our products are handmade in limited quantities, sold-out items cannot be ordered until they are restocked. Restocks generally take approximately 3–4 weeks. All Orders can take up to 7-10 Business days to be processed!
Product Questions
Not sure which product is right for you? Tell us about your skin type, sensitivities, scent preferences, and the type of product you’re interested in. We’ll be happy to help you explore your options.
Our recommendations are for general skincare guidance only and are not intended to diagnose or treat a medical condition. Always review the complete ingredient list and perform a patch test before using a new product.
Stay Connected
Follow us on Instagram @goatsolution for product drops, restock announcements, seasonal releases, skincare tips, and behind-the-scenes updates.
Thank you for supporting Goat Solution Skincare and our handmade, farm-to-skin products.
Product Safety and Individual Sensitivities
Your comfort and safety are important to us. Because every person’s skin and sensitivities are different, we encourage customers to carefully review the complete ingredient list before purchasing or using any Goat Solution Skincare product.
Always perform a patch test on a small area of skin before full use. Discontinue use immediately if redness, burning, itching, swelling, irritation, or another unwanted reaction occurs. Seek medical attention if a reaction is severe or does not improve.
By purchasing and using our products, you acknowledge that individual results and reactions may vary. To the fullest extent permitted by applicable law, Goat Solution Skincare is not responsible for reactions caused by known or unknown allergies, individual sensitivities, improper use, use contrary to the provided directions or warnings, or failure to review the listed ingredients.
Nothing in this notice limits any responsibility or consumer right that cannot legally be excluded or limited. If you have a medical condition, severe allergies, highly sensitive skin, are pregnant or nursing, or are uncertain whether a product is appropriate for you, please consult a qualified healthcare professional before use.
If you experience a reaction or have a product-safety concern, please contact us promptly with the product name, order number, description of what occurred, and photographs when appropriate. We take every concern seriously and will respond with care.